We are always on hand when you need us to answer your company calls, allowing you to get on with concentrating on what you do best.
We provide you with a small dedicated team of reception staff who will be on hand to answer your business calls when you’re not able to. Our UK based staff will answer your calls in your business name, in a professional and timely manner. Depending on how you want our call answering team to handle the calls we can pass a message through to you by email, text or call transfer.
Want to make sure you don’t miss a call? We can answer calls in your company name, then take a message & either email or text across the details.
By using our message taking service you are creating a professional image for your company by letting your customers speak to a live person rather than an answerphone machine. Our telephone answering service is based in the UK and we never outsource, meaning the voice of your company is familiar and local. We like to think of ourselves as an extension of your business. Unlike other providers we are not a large call centre. You will be issued with a small team, allowing your clients to build a rapport with the same friendly voices each time they call.
We will answer your calls in your company name, find out who is calling, then try to transfer the call through to you, and if you're not available we will take a message.
Like any switchboard service we answer the call, find out who the caller wishes to speak to then transfer the call through to the relevant individual or department. However, as we are based remotely it cuts down on your costs, and you don’t need to worry about always having someone to cover the phones.
With our call answering service we don’t just take messages; we can also log into online booking systems and calendars to schedule appointments
Do you run a service-based industry but have difficulty answering your calls or making bookings into your calendar? By using our appointment booking service we can provide you with a bespoke service to make sure that your calls get answered and your customers get booked in with a professional and timely manner.
Along with making bookings we can also take payments over the phone for you; simply provide us with your portal login details and we can take payments for you.
A small team of staff allocated to you
Quick set-up time with same-day activation
No set-up, interview or recruitment costs
UK, fully trained staff with a range of expertise
No long term contracts or hidden costs
One monthly invoice for only the time used
No need for HMRC or pension payments
No need to worry about holiday or sickness cover
All our plans are month-to-month so you are never tied into long term contracts. In addition we don’t charge for sales calls, wrong numbers, or calls under 20 seconds..
Most customers prefer us advising any calls that they are out of the office at the moment and we take a message. We can then email the message (free), text (15p) or transfer the call through (from 18p per minute).
Our live chat agents can answer questions in a quick and professional manner, helping increase sales or obtaining leads allowing you to follow up and convert
All our agents are real and will answer the questions of your website visitors. We don’t use bots and we aim to create a great first impression
The chat software that we install on your website can be fully customised to the look and feel of your site.
No line rental fees. Unlimited call plans.
No maintenance contracts. Easy to use plug and play system
No minimum term contracts or commitments. Scale up or down and change call plans at any time.
Bring your existing phone numbers to our service and keep them even if you move to any other location.
Connect from anywhere and from any device. Instantly add phones when required. Move between offices at any time.
Create and manage your business call-flow via easy to use drag & drop web interface.
Advanced reporting
Generate various reports and improve call handling.
Traditional telephone lines – also known as ISDN lines – have been in use by businesses since the late 1980s. By 2025, these traditional lines will no longer exist after BT switches off all ISDN circuits in the UK. By switching to a VoIP Phone System today, you’ve chosen the perfect time.
Reduce your outgoing costs by up to 35% when switching to our VoIP Phone System and benefit from boosted productivity.
Incoming calls to your business after hours automatically divert to the team member On Call, or a custom voicemail message.
Route all incoming calls through a single number, and set outgoing calls from all staff to display your business number, so clients always know it’s your business calling.
Route business calls to multiple staff members, simultaneously. Staff can make & receive calls from anywhere on iPhone, iPad, or online.
Bondzie | Consulting
SEO & Digital Marketing Agency
63-66 Hatton Gardens
5th Floor, Suite 23
London
EC1N 8LE
United Kingdom
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